Job Title:   Operational Support Engineer

  • Job ID

  • 20962

  • Category

  • Software Development

Job Description

Are you the perfect blend between technical skills and customer orientation? Do you want to be part of the next generation of Online Enterprises? We are currently looking for a Support Engineer to join our Cimpress Corporate Solutions team. Read on!

 

The Operations Support Engineer will help our development and business team to serve our partners around the world by providing expert support, troubleshooting, and resolving system and partner integration problems on our Cimpress Open and Vistaprint Corporate platforms. The Operations Support Engineer will be a trusted advisor to the Corporate Solutions team on tool and process improvement opportunities.

 

Your role will involve

  • Resolving problems (often requiring strong API troubleshooting skills), determine root cause and business impact, propose long term prevention, and report on those activities.
  • Prioritizing problem fixes effectively based on business value, risk, urgency, and level of effort and acting as a single point of contact when interfacing with other teams in operational support and operational toolset administration and development asks.
  • Escalating to development, marketing, and track problems through resolution, using both manual and automated tracking systems; training business in the use of tools;
  • Proactively recommending improvements to our tooling and processes, to prevent business losses and improve efficiency.

In return you will bring 

  • Strong capacity for logical thinking, with the ability to understand the inter-relationships among complex applications and systems.
  • Good judgment and ability to manage problems outside of one’s area of expertise, willingness to resolve repetitive problems while figuring out systematic handling and prevention.
  • Prior experience using help desk or ticket tracking software preferred (Software Development, Software Quality Assurance, or Systems Analysis a plus, but not required); ability to manage multiple concurrent tasks effectively, to prioritize rapidly and accurately, and to understand tradeoffs.
  • Experience with large enterprise systems and structured engineering a plus.
  • Experience with web services, and Service Oriented Architectures a plus.
  • Experience with scripting languages such as Python, JavaScript, or PERL a plus.
  • Excellent communication, organization, and teamwork skills required.